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Returns & Refunds

Return & Refund Policy

Effective Date: 01-09-2024

Thank you for choosing Jax & Queen Hand-Crafted Soap Company. We appreciate your business and are committed to providing exceptional customer service. Please review our Return & Refund Policy carefully.

All Sales Are Final:


We regret to inform you that all sales are final. Unfortunately, we cannot accept returns, and we do not process refunds under any circumstances.

Exceptional Customer Service:


Despite our no-return and no-refund policy, we are dedicated to ensuring your satisfaction. If you encounter any issues or have questions about our product, we encourage you to contact us promptly.

Contact Us:


For any inquiries or concerns regarding our product, please reach out to us via email at info@jaxandqueen.com. Our customer service team is here to assist you and address any issues you may encounter.

Case-by-Case Consideration:


While we generally do not accept returns or provide refunds, we understand that unique situations may arise. In such cases, we handle returns and refunds on a case-by-case basis. Please contact us with detailed information about your situation, and we will do our best to assist you.

How to Initiate a Case-by-Case Review:


If you believe your situation warrants a review, please follow these steps:

    Contact us via email at info@jaxandqueen.com with your order number and a detailed description of the issue.
    Our customer service team will review your case and respond to your email promptly.
    If necessary, we may request additional information or documentation to better understand your situation.
    We will communicate our decision and any applicable resolution to you as soon as possible.

Our Commitment:


We value your trust and strive to provide quality products and excellent customer service. While we uphold a no-return and no-refund policy, our commitment to exceptional service means that we will carefully consider and address each customer's unique situation.

Thank you for choosing Jax & Queen Hand-Crafted Soap Company. We appreciate your understanding and look forward to serving you.

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